Neon Blocks — Support

Neon Blocks is a block puzzle game by ValleyTale Studios.

Contact

Email valleytalestudios@gmail.com. Please include your Player ID (see below) and your iPhone model and iOS version if you report a problem.

Finding your Player ID

Open the game, tap Settings and look under Account & Support → Player ID. Tap Copy to copy it. If it says "No online account on this device", the game has not been online yet and nothing about you is stored on our servers.

Deleting your account

In the game, open Settings → Account & Support → Delete Account and confirm. Your online account and the leaderboard and event data linked to it are deleted from our servers straight away. Your progress on the device stays until you delete the game.

If Delete Account is not available, open Settings → Account & Support → Request account deletion. This opens an email to us with your Player ID filled in. You can also email your Player ID to valleytalestudios@gmail.com. We delete the account and the leaderboard and event data linked to it, and confirm by email.

Purchases

Purchases are made through the App Store. Everything sold in Neon Blocks (coins, gems, lives, power-ups and bundles) is a consumable item: it is added to your game on the device you buy it on and is used up as you play. Your game progress and balances are stored only on that device, so purchased items cannot be restored or moved to another device, and they are lost if you delete the game. Settings → Restore Purchases has nothing to restore for these items.

If you were charged but the item did not arrive, email us at valleytalestudios@gmail.com with the date and the order ID from your Apple receipt. For refunds, use Apple's page: https://reportaproblem.apple.com

Privacy

Read the Privacy Policy.